VelokurjerShop, originally Velokurjers – Privacy Policy
SIA “Velokurjers”
PRIVACY POLICY
Approved in Riga on May 15, 2018
The purpose of this Privacy Policy is to provide individuals with information regarding the purpose, scope, protection, and retention period of personal data processing during data collection and processing.
When cooperating with SIA Velokurjers, individuals may be asked to provide personal information, including their full name, phone number, and email address. This information is necessary to facilitate direct collaboration, such as order processing, delivery, payment administration, and/or establishing and maintaining employment relationships. SIA Velokurjers processes personal data in compliance with the highest security standards.
Data Controller and Contact Information
The controller responsible for personal data processing is SIA Velokurjers, registered under company number 40003516205, with its legal address at Viļānu iela 9-12, Riga, LV-1003.
For inquiries related to personal data processing, you may contact SIA Velokurjers via:
- Phone: +371 20000041
- Email: info@velokurjers.lv
Alternatively, you can visit the company’s legal address for more information about data processing.
Scope of the Privacy Policy
Personal data refers to any information related to an identified or identifiable natural person, including SIA Velokurjers customers, business partners, employees, job applicants, or visitors.
This Privacy Policy applies to the protection of privacy and personal data for:
- Natural persons, including employees, potential employees, customers, and other service users (including past, current, and prospective customers);
- Visitors to SIA Velokurjers premises and facilities.
SIA Velokurjers respects individual privacy and ensures the protection of personal data, adhering to all applicable legal regulations, including the Personal Data Protection Law, Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR), and other relevant legislation on privacy and data processing.
The Privacy Policy applies to data processing regardless of how the data is provided (via the SIA Velokurjers website, email, phone, or in person) and regardless of the format in which it is stored (electronic systems or paper documents).
Purpose of Personal Data Processing
SIA Velokurjers processes personal data for the following purposes:
Service Provision
- Identifying customers;
- Preparing and signing contracts and/or invoices;
- Providing services;
- Fulfilling warranty obligations;
- Customer support;
- Handling and processing complaints;
- Customer retention, loyalty improvement, and satisfaction measurement;
- Administering payments;
- Ensuring service quality, handling complaints, and processing phone call recordings (recordings are stored for one month and automatically deleted afterward).
Legal Compliance
- Providing information to government authorities and law enforcement agencies as required by law.
Other Specific Purposes
- Any additional purposes will be clearly communicated at the time of data collection.
Categories of Data Recipients
SIA Velokurjers does not disclose personal data to third parties unless:
- The data must be shared with a third party under a contractual agreement to fulfill a necessary function (e.g., banks for payment processing, courier services for deliveries outside SIA Velokurjers’ service area);
- It is required by law and requested by authorized government agencies;
- It is necessary to protect the company’s legal interests, such as filing legal claims against individuals who have violated these interests.
Personal Data Retention Period
SIA Velokurjers retains and processes personal data for as long as at least one of the following conditions applies:
- The contract with the individual remains in force;
- The data is necessary to protect legal interests (e.g., filing claims or defending against legal action);
- Legal obligations require the data to be retained;
- The individual has consented to data processing (unless another legal basis applies).
Once these conditions no longer apply, the personal data is archived, deleted, or destroyed.
Access to Personal Data and Individual Rights
Individuals have the right to:
- Receive information about their personal data processing in accordance with legal requirements;
- Request access to their personal data, corrections, updates, deletions, or processing restrictions;
- Object to data processing (including processing based on SIA Velokurjers’ legitimate interests);
- Request data portability where applicable.
These rights may be exercised to the extent they do not contradict SIA Velokurjers’ legal obligations or the public interest.
Requests regarding personal data can be submitted:
- In writing at the SIA Velokurjers office with proof of identity;
- Via email, signed with a secure electronic signature.
SIA Velokurjers will verify the individual’s identity, review the request, and respond in accordance with legal regulations. The response will be sent to the individual’s specified contact address or email, considering the preferred communication method whenever possible.
If an individual disagrees with SIA Velokurjers’ handling of their data, they have the right to file a complaint with the Data State Inspectorate.
Communication with Individuals
SIA Velokurjers communicates with individuals using the provided contact details (phone, email, postal address). Communication related to service agreements (e.g., delivery arrangements, billing information) is conducted based on the contract and/or issued invoices.
Commercial Announcements
To provide individuals with relevant offers and updates, SIA Velokurjers may use personal data for marketing and communication activities. Individuals can opt out of promotional communications at any time by:
- Sending an email to info@velokurjers.lv;
- Calling the SIA Velokurjers office at +371 20000041;
- Visiting the SIA Velokurjers office at Lapeņu iela 7, Riga.
SIA Velokurjers will process opt-out requests within one business day and will not share personal data with third parties for marketing purposes.
Other Provisions
SIA Velokurjers reserves the right to amend this Privacy Policy, making the updated version available on its website.
The company’s website may contain links to third-party websites, which have their own privacy and data protection policies. SIA Velokurjers is not responsible for the privacy practices of external sites.